1. Overview
This Refund Policy explains how refunds and subscription cancellations are handled for paid Get AI Staff subscriptions.
Payments for Get AI Staff are processed by Paddle, which acts as the Merchant of Record for purchases made through our service. Refunds are therefore subject to Paddle's applicable buyer terms and refund policies, as well as applicable consumer protection laws.
2. Refund Eligibility
Unless required by applicable law, payments are generally non-refundable. However, Paddle may consider refund requests on a discretionary, case-by-case basis in accordance with its current Refund Policy.
Certain customers may also have statutory withdrawal, refund, or cancellation rights under the laws of their country or region. Nothing in this policy limits any mandatory consumer rights that apply to you.
3. Requesting a Refund
If you believe you are eligible for a refund, you should submit your request as soon as possible. Paddle may consider discretionary refund requests submitted within 14 days of the applicable transaction, although submitting a request does not guarantee that a refund will be approved.
Refund requests may be submitted through the Paddle customer portal or using the support options provided in your Paddle transaction receipt.
You may also contact Get AI Staff through our contact page if you need assistance identifying or resolving a billing issue.
Contact Get AI Staff →4. Subscription Cancellations
You may cancel a paid Get AI Staff subscription at any time. Unless applicable law provides otherwise, cancellation takes effect at the end of your current billing period and prevents future subscription renewals.
Cancelling a subscription does not automatically create a refund for amounts already paid or for unused time remaining in the current billing period.
5. Technical or Service Issues
If you experience a material technical issue that prevents you from accessing the paid service or features as described, please contact us so we can attempt to resolve the issue.
Where a refund is required because of a qualifying technical or product issue, it will be handled in accordance with Paddle's policies and applicable consumer protection law.
6. Approved Refunds
When a refund is approved, Paddle generally processes the refund to the original payment method where possible. Processing times may vary depending on the payment method, financial institution, and applicable rules.
Access to the refunded paid product or subscription may end when a refund is issued.
7. Fraud and Refund Abuse
Refund requests may be declined where there is evidence of fraud, refund abuse, or other manipulative behavior, subject to applicable law and Paddle's policies.
8. Changes to This Policy
We may update this Refund Policy as our service, payment arrangements, or applicable requirements change. The latest version will be published on this page with an updated effective date.
9. Contact
If you have questions about this Refund Policy or need help with a billing issue, please contact us.
Contact Get AI Staff →